"Your customers know Best", at least the ones you have left. Your business died down because you went back to the old menu. That corner will make for a nice real estate purchase one day.

So; we are back to leaving the food out all day? Back to serving meat cooked 12 hours ago, possibly yesterday, and sitting in the kitchen uncovered? Back to a menu so cheap you will go out of business? Your customers are WRONG. You will fail as you are marketing to those who don't want to spend any money. I looked at my wife, after watching the episode, and said "I give them 6 months and its back to the same old same old. The owner is listening to none of this." We stopped going a few years ago for the exact reasons Mr. Irvine pointed out. We won't be back. News Flash ********** you can't support a restaurant, its employees or yourself with $3 Steaks.

You were ungrateful then and still so. You're lot will make a good gas/grocery store location in the future. Get a clue and learn to be thankful for those that are out there to help.

Sorry Tom Krukemeyer, but I'll give you some different feedback since you are not getting it. People don't want bad, cheap food. That is why you are having trouble.

I recently built a home and moved back to Strongsville after 20 years and have given this place two chances in the last six months with the hope it would be a good place to eat with my large family. I was sorely wrong.

The meals were horrible. The steak in the fajita the worst meat (if it was meat) I have ever tasted. I talked to the waitress about it and she said it was precooked and then reheated. She offered me some more "reheated" meat and I refused. I even refused to take it home to my dog.

The nachos were stale and the kids didn't even like the tacos. How do you make tacos that kids don't like?

The salsa bar which was supposed to be some big attraction was dirty, there were floating pools of oil (separation from lack of attention), and just looked outright gross. The one salsa that actually looked somewhat edible had no flavor at all. I couldn't explain it.

I'm waiting in anticipation for this location to get a real restaurant. This is not one.

-S

Wait a minute; this place is decent for the prices you pay. Steak nights rule although they now charge for chips at the varital salsa bar. Beer assortment needs improving beyond the Bud and Miller staples on tap. Get some good beer i.e. Dos Equos, Yuengling and dare I say a Hefewietzen other than Blue Moon. Putting rubber stoppers on the chair legs did prevent streaking the new floor but the chairs don't slide out from under you when you stand, causing the seat to fall backwards. Duh! How about freshening up the wait staff, especially those from the old times with their bad habits.

This guy needs to just pack it in and sell this prime piece of real estate. Oh wait a minute.. he already has! Everyone just needs to go to www.kowitpassov.com and do a property search on the left hand side. Just set the city for Strongsville and hit search. Shhh... this is a $845,000 secret! Maybe it can be combined with the motel next door and we can get something good in there.

Interesting tvviewer!

Hmmm love that it says confidential listingand then the restaurant name lol

Hey "Honest Joe"! I received my degree in business in 1995 and have been in real estate sales for over 10 years. Any more questions? To help educate you about prime real estate, here is a little info. It is partially defined as prime based on traffic counts, access to 2 major highways, large retail chains located nearby, decent homes and incomes in the area.

Here's a question for you. Who's Hollywood and when did he or it come to town?

I also have no doubt that they know your name at the Mad Cactus. They probably say "Here comes Honest Joe. The guy that has actually ate the same day old, reheated food for the last 15 years." LOL

This is the reason why restaurants should be run by professionals that are not emotionally attached to the nostalgia of the past. Put michael SYMON there and sales will increase 10 fold

B-Spot's hamburgers suck. I'd rather go to Five Guys than fork over $10 for a flaming burnt pile of crap. I don't doubt that his other franchises are good, but the only one he has in Strongsville might as well be owned by Mcdonald's.

As far as The Mad Cactus goes, I've been there on several different occasions - and every time I ate there, I wasn't quite sure if I just ate man's best friend. Their meat is chewy, tasteless and all around vomit inducing. And I agree with the previous comment, how the hell do you screw up tacos? Even Taco Bell manages to draw customers in and they no longer lie about where their 'beef' comes from.

Everyone just keeps going to Mex place on the SE corner of 42 & 82

It's true you get what you pay for, but I have no complaints about the food or service. If you expect 5star meals for 2 star prices, then yes, I understand the cactus-like griping. I'm satisfied to get mexican diner-type food for reasonable - without the weird secret additives that go into fast food chains' "food". (look up McD's happy meal online, see that one has not rotted or been bug infested over ten years!) when money is tight, you learn to be thankful for what you have.

Everyone that thinks that Robert Irvine actually provided a "new menu" or that the show Restaurant Impossible is actually real should learn not to believe everything you see on TV.

Goldencat - I'm not asking for a 5 star meal, just fresh, cooked to order food. Is it really that difficult to cook strips of fajita steak strips when ordered and not having it sit around "pre-cooked" all day?

Stacy - Yes, Robert Irvine is a joke but when it comes to food prep, please don't mess with my health.

-S

I think this Guy should be grateful for the help he received.

I think the chef gives a much needed fresh perspective to these business owners.

if the mad cactus is doing so good... why http://www.kowitpassov.com/PropertyPdf/9175%20Pearl%20Rd%20flyer.pdf

the place is a dump, was always a dump and served crappy food. he wasted everyones time by applying to restaurant immpossible. what a jerk. surely he will be going out of business soon, there are hardly any cars in the parking lot now that the illegal gambling is gone.

Makes me wonder if he got on R.I. just to advertise what was left of his business.

I think all of you need to take a look in the mirror and consider what it feels like to have poured 25 years of yourself into something...that's no longer returning the favor. Oh wait...you're probably all divorced since you're so negative and quick to point out flaws in everyone else. Now imagine that there's a sounding board about your failures..and all of your heartless peers are ripping apart your future. If you don't like the mad cactus....(wait for it..and here it is..) DON'T GO! Shocking concept..how that works. Let me know if your life falls apart..maybe one day you can't support your kids...your husband/wife runs away with a 20 something year old..and you live in your mothers basement. Id love to comment on your unfortunate circumstances too:)

Let's just say that a group of co-workers and I called the Mad Cactus the "Mad Colon". Reason you ask? This place had the most disgusting food on the buffet with no flavor and the place was dirty.

Wow he does sound extremely ungrateful..... the free remodeling alone is worthy of great appreciation. Even if he only kept 25% of Roberts other suggestions from what Ive seen just the accounting tips are enough to get most people out of the black. And I totally agree with the person that said sometimes your 'regulars' dont know (or care) whats best for you - they simply dont want to spend the kind of revenue you really need and need washed out with everything else - the idea is to attract a new clientele that will support your business.... not just the daily alcoholics sitting around the bar.

Please bring back those really cool commercials where you have that guy singing "Heat up the niiiight!!!" PS...you're restaurant blows. You know it, we know it and after watching the show, the country knows it. Find a new line of work. I'd search "ungrateful moron" on monster.com

I applied to the postings on monster and they said you already accepted their offer..frank dreban. Might have to make a different job recommendation. Ps..does the kings inn have free internet now?? Is that really why you're staying there buddy?

The owners typically blame Irvine or Ramsay when they fail, no surprise since they typically were blaming someone else before the show as well. In general, what I see on these shows are filth, bad food, poor management, tired decor, general ineptitude. How do these places stay open when often they have rats, moldy ice machines, and nastiness in the walkin. Where is the health department?

This guy was an idiot on the show. I'd prefer that instead of the predictable turn in each show, Irvine should walk occasionally and they should just show all the vermin and bad food.

Has anyone else noticed that "Moving out of Strongsville" sounds a lot like it might be Tom?

Sad.....

I was raised in a family of cooks, chefs and restaurant owners. The economy convinced my parents to retire early and I joined the military. With the experience from both worlds I can tell you I knew that owner would fail within 10 min. His attitude was all wrong and he was to ignorant and stubborn to make the difficult decisions. I don't know the median income in that town but the best way to keep all employes on pay roll is to be the greatest restaurant of your niche. If he used RI advice and even expanded to catering or a food truck he would have a great reputation and attract higher disposable income customers. Those who come in for a complete experience and are easy to upsell, margaritas food and dessert, thus providing optimal profit margins. Like all things in life, discipline, dedication to excellence and a back bone go a long way. When it comes to food, master your craft or GTFO!